> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neutralyze.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Top questions about Neutralyze acne products: results timeline, sensitive skin, ingredient pairings, shipping, and the 60-day guarantee.

## Products

**When will I see results?** Many users notice oil control and texture improvement within 7 days and visible breakout reduction in 2–4 weeks; plan on 8–12 weeks of consistent use for full results. In a clinical study overseen by Gregory W. Chernoff, M.D. F.R.C.S., 95% of participants had positive results, many within days.

**Is Neutralyze safe for sensitive skin?** Yes — all products are fragrance-free, sulfate-free, paraben-free, and non-comedogenic, and mandelic acid is one of the gentlest AHAs. Patch-test for 3 days before full-face use.

**Can I use Neutralyze with retinol, adapalene, or tretinoin?** Yes, with staggering: Neutralyze in the morning, retinoid at night (the Face Wash rinses off and pairs freely). Consult your dermatologist when combining actives.

**Does Neutralyze contain benzoyl peroxide?** No. All products are benzoyl peroxide-free and will not bleach towels or fabrics.

**Is it safe with nut allergies?** Yes — Neutralyze uses synthesized (not almond-extracted) mandelic acid.

**Can I use it while pregnant or breastfeeding?** Ask your doctor or OB-GYN before using any acne treatment while pregnant or nursing.

## Ordering

**Shipping:** Free US standard shipping on orders over \$30; orders ship within 24–48 hours and arrive in 4–6 business days. US-only.

**Returns:** 60-day, 100% money-back guarantee — full refund less shipping, no product return required, limited to one item per customer.

**Subscriptions:** Auto-renew saves 15%; cancel, pause, or skip anytime via your account or by emailing [customerservice@neutralyze.com](mailto:customerservice@neutralyze.com).

**Contact:** [customerservice@neutralyze.com](mailto:customerservice@neutralyze.com) · 855-460-ACNE · Kantian Skincare LLC, 496 Smithtown Bypass, Suite 305, Smithtown, NY 11787.