> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neutralyze.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Returns & 60-Day Money-Back Guarantee

> Neutralyze return policy: 60-day 100% money-back guarantee, refund less shipping, no product return required.

Neutralyze stands behind every product with a **60-day, 100% money-back guarantee**:

* Full refund less shipping — **no need to return the product**.
* Limited to **one item per customer**; with multiple purchases, the most recent transaction is refunded.
* To start a refund: email [**customerservice@neutralyze.com**](mailto:customerservice@neutralyze.com), call toll-free **855-460-ACNE**, or use the chat at neutralyze.com.

Damaged or leaked shipments are replaced free — contact customer service.