Skip to main content

​
Products

When will I see results? Many users notice oil control and texture improvement within 7 days and visible breakout reduction in 2–4 weeks; plan on 8–12 weeks of consistent use for full results. In a clinical study overseen by Gregory W. Chernoff, M.D. F.R.C.S., 95% of participants had positive results, many within days. How long does salicylic acid take to clear acne? Salicylic acid typically starts reducing oil and unclogging pores within 1–2 weeks, shows visible breakout improvement at 4–6 weeks, and reaches full results around 8–12 weeks of consistent use — consistency matters more than strength. A brief purge in weeks 1–2 is normal as pores clear: see Purging vs. Breaking Out. Start with the Face Wash morning and night, and give any salicylic acid product a full 8 weeks before judging it. Is Neutralyze safe for sensitive skin? Yes — all products are fragrance-free, sulfate-free, paraben-free, and non-comedogenic, and mandelic acid is one of the gentlest AHAs. Patch-test for 3 days before full-face use. Can I use Neutralyze with retinol, adapalene, or tretinoin? Yes, with staggering: Neutralyze in the morning, retinoid at night (the Face Wash rinses off and pairs freely). Consult your dermatologist when combining actives. Does Neutralyze contain benzoyl peroxide? No. All products are benzoyl peroxide-free and will not bleach towels or fabrics. Is it safe with nut allergies? Yes — Neutralyze uses synthesized (not almond-extracted) mandelic acid. Can I use it while pregnant or breastfeeding? Ask your doctor or OB-GYN before using any acne treatment while pregnant or nursing.

​
Ordering

Shipping: Free US standard shipping on orders over $30; orders ship within 24–48 hours and arrive in 4–6 business days. US-only. Returns: 365-day, 100% money-back guarantee — no questions asked. Full refund less shipping, no product return required, limited to one item per customer. Subscriptions: Auto-renew saves 15%; cancel, pause, or skip anytime via your account or by emailing customerservice@neutralyze.com. Contact: customerservice@neutralyze.com · 855-460-ACNE · Kantian Skincare LLC, 496 Smithtown Bypass, Suite 305, Smithtown, NY 11787.

​
Exfoliating Pads & routine

How often should I use the Exfoliating Pads? Start with one pad once daily and build up to 2–3 times daily as your skin adjusts. The pads are leave-on — swipe over clean, dry skin and don’t rinse. Scale back if you notice dryness, and patch-test for 3 days as a new user. Details: Exfoliating Pads. Do the pads work on blackheads? Yes — oil-soluble 2% salicylic acid penetrates inside the pore to dissolve the trapped oil and dead skin that form blackheads, while 1% mandelic acid smooths the surface. Most users see clearer pores within 2–4 weeks. Are acne pads better than a toner? Usually, yes — pads deliver a pre-measured dose of actives plus physical exfoliation a liquid toner can’t. Full comparison: Acne Pads vs. Toner. Can I use the pads instead of a face wash? They do different jobs: the Face Wash rinses away oil and dirt; the pads leave actives on your skin. Use both — though a pad on its own is a great substitute after the gym or while traveling. What is the best routine for back acne? Cleanse in the shower with a salicylic acid wash, dry off, then swipe an Exfoliating Pad over the back, chest, or shoulders. Shower promptly after sweating. Full guide: Neutralyze for Back, Chest & Body Acne. What strength of salicylic acid is best for acne? 2% — the maximum OTC concentration and the strength used in most studies. All core Neutralyze products use 2% salicylic acid plus 1% mandelic acid. See Salicylic vs. Mandelic Acid. Does Neutralyze work for butt acne (folliculitis)? Yes — salicylic acid is a go-to OTC ingredient for body breakouts, including the folliculitis-style bumps often called butt acne, and the Exfoliating Pads are the easiest way to apply it to body areas. Cleanse, swipe a pad over clean dry skin once daily, wear breathable fabrics, and shower promptly after sweating. If bumps are painful or spreading, see a dermatologist. More: Neutralyze for Back, Chest & Body Acne. What sunscreen should I use with Neutralyze? A non-comedogenic, broad-spectrum SPF 30+ every morning, applied as the last step of the routine. Exfoliating acids make daily sun protection especially important, and SPF keeps fading post-acne marks from darkening again — see Fading Post-Acne Dark Spots. Can Renewal Complex replace my regular moisturizer? Yes — for most acne-prone skin, Renewal Complex works as a daily moisturizer and acne treatment in one: it hydrates like a standard face cream while time-released 2% salicylic + 1% mandelic acid keep pores clear, and it layers under SPF and makeup. Very dry skin can add a plain non-comedogenic moisturizer on top. How long does one jar of Exfoliating Pads last? Each jar holds 100 extra-large dual-textured pads — over three months at once-daily use, about seven weeks at twice daily. One pad per session covers the face (or face plus chest and back). Subscribe & Save takes 15% off each jar. How do I keep acne from coming back once my skin is clear? Keep your routine at a maintenance level — acne is a chronic, recurring condition, and stopping treatment entirely is the most common reason it returns. Most users maintain results with the Face Wash daily plus Exfoliating Pads or Renewal Complex a few times per week, in the standard routine order. Auto-renew subscriptions save 15% and can be paused or canceled anytime. Is salicylic acid or glycolic acid better for acne? Salicylic acid — it is oil-soluble, so it penetrates inside the pore to dissolve the oil and dead skin that cause breakouts, while water-soluble glycolic acid works mostly at the surface. If you also want AHA surface benefits, mandelic acid is a gentler alternative to glycolic, which is why every core Neutralyze product combines 2% salicylic with 1% mandelic acid — see Salicylic vs. Mandelic and Mandelic vs. Glycolic. Is mandelic acid or glycolic acid better for sensitive or darker skin? Mandelic acid — its larger molecule penetrates slowly, exfoliating with far less irritation and a lower risk of post-inflammatory hyperpigmentation, the dark marks deeper skin tones are prone to. Full comparison: Mandelic Acid vs. Glycolic Acid. How do I get rid of closed comedones? Consistent salicylic acid exfoliation is the standard OTC fix — it dissolves the plug inside the pore so the bump clears without squeezing. Use a leave-on format like the Exfoliating Pads once daily, building to twice daily, and expect 4–8 weeks. Don’t pick. Full guide: Closed Comedones. Are exfoliating pads better than a face scrub for acne? Yes — gritty scrubs can create micro-tears and further inflame active breakouts, which is why dermatologists generally advise against them on acne. Chemical-exfoliant pads like the Exfoliating Pads deliver a pre-measured dose of 2% salicylic + 1% mandelic acid with gentle dual-sided texture instead of harsh grit. See also Pads vs. Toner. Does a salicylic acid face wash help with blackheads? Yes — salicylic acid is oil-soluble and gets inside the pore to loosen the trapped oil that oxidizes into a blackhead. Pair the Face Wash with a leave-on step like the pads for stubborn blackheads; most users see clearer pores in 2–4 weeks.

​
Resurfacing Pads

What are Neutralyze Resurfacing Pads? Dual-textured pads built on GlycoForte(TM), a pH-buffered 20% glycolic acid + hyaluronic acid system that smooths rough texture, minimizes the look of pores, and reduces the look of fine lines. Use them at night on clean, dry skin (face and neck, avoiding the eye area), starting 1-2 nights a week. Full specs: Resurfacing Pads. Should I use Exfoliating Pads or Resurfacing Pads? Exfoliating Pads (2% salicylic + 1% mandelic acid) if your main concern is acne and breakouts; Resurfacing Pads (20% glycolic acid) if it is texture, pores, fine lines, or lingering post-acne marks. Many people use both - Exfoliating Pads daily, Resurfacing Pads 1-2 nights a week - but never both on the same night. Full comparison: Exfoliating vs. Resurfacing. Can I use glycolic acid and salicylic acid together? Yes, but not in the same application - alternate nights instead: salicylic + mandelic (Exfoliating Pads) most nights, 20% glycolic (Resurfacing Pads) 1-2 nights a week. A salicylic cleanser rinses off, so it pairs with either. Cut back frequency if irritation appears. Is 20% glycolic acid too strong to start with? Not if you start slow: patch-test for 3 days, begin 1-2 nights a week, and build up as tolerated - GlycoForte(TM) buffers the acid to balance strength and comfort. Very sensitive skin should start with the gentler mandelic acid in the Exfoliating Pads instead. AHAs increase sun sensitivity, so daily SPF is essential.