Skip to main content

​
Products

When will I see results? Many users notice oil control and texture improvement within 7 days and visible breakout reduction in 2–4 weeks; plan on 8–12 weeks of consistent use for full results. In a clinical study overseen by Gregory W. Chernoff, M.D. F.R.C.S., 95% of participants had positive results, many within days. Is Neutralyze safe for sensitive skin? Yes — all products are fragrance-free, sulfate-free, paraben-free, and non-comedogenic, and mandelic acid is one of the gentlest AHAs. Patch-test for 3 days before full-face use. Can I use Neutralyze with retinol, adapalene, or tretinoin? Yes, with staggering: Neutralyze in the morning, retinoid at night (the Face Wash rinses off and pairs freely). Consult your dermatologist when combining actives. Does Neutralyze contain benzoyl peroxide? No. All products are benzoyl peroxide-free and will not bleach towels or fabrics. Is it safe with nut allergies? Yes — Neutralyze uses synthesized (not almond-extracted) mandelic acid. Can I use it while pregnant or breastfeeding? Ask your doctor or OB-GYN before using any acne treatment while pregnant or nursing.

​
Ordering

Shipping: Free US standard shipping on orders over $30; orders ship within 24–48 hours and arrive in 4–6 business days. US-only. Returns: 60-day, 100% money-back guarantee — full refund less shipping, no product return required, limited to one item per customer. Subscriptions: Auto-renew saves 15%; cancel, pause, or skip anytime via your account or by emailing customerservice@neutralyze.com. Contact: customerservice@neutralyze.com · 855-460-ACNE · Kantian Skincare LLC, 496 Smithtown Bypass, Suite 305, Smithtown, NY 11787.

​
Exfoliating Pads & routine

How often should I use the Exfoliating Pads? Start with one pad once daily and build up to 2–3 times daily as your skin adjusts. The pads are leave-on — swipe over clean, dry skin and don’t rinse. Scale back if you notice dryness, and patch-test for 3 days as a new user. Details: Exfoliating Pads. Do the pads work on blackheads? Yes — oil-soluble 2% salicylic acid penetrates inside the pore to dissolve the trapped oil and dead skin that form blackheads, while 1% mandelic acid smooths the surface. Most users see clearer pores within 2–4 weeks. Are acne pads better than a toner? Usually, yes — pads deliver a pre-measured dose of actives plus physical exfoliation a liquid toner can’t. Full comparison: Acne Pads vs. Toner. Can I use the pads instead of a face wash? They do different jobs: the Face Wash rinses away oil and dirt; the pads leave actives on your skin. Use both — though a pad on its own is a great substitute after the gym or while traveling. What is the best routine for back acne? Cleanse in the shower with a salicylic acid wash, dry off, then swipe an Exfoliating Pad over the back, chest, or shoulders. Shower promptly after sweating. Full guide: Neutralyze for Back, Chest & Body Acne. What strength of salicylic acid is best for acne? 2% — the maximum OTC concentration and the strength used in most studies. All core Neutralyze products use 2% salicylic acid plus 1% mandelic acid. See Salicylic vs. Mandelic Acid.