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Purging is a short-term uptick in breakouts when an exfoliating acne treatment (salicylic acid, mandelic acid, retinoids) accelerates the clearing of already-congested pores. It appears in your usual breakout zones, starts in weeks 1–2, and typically resolves by week 3 with consistent use. A product reaction looks different: irritation, itching, or breakouts in areas you don’t normally break out, and it worsens rather than resolves.

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What to do

  • Purging: stay consistent — it passes, and it signals the actives are working.
  • Suspected reaction: reduce to once daily or every other day; if it persists, discontinue and contact customerservice@neutralyze.com (60-day money-back guarantee applies).